frequently asked questions
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Event
Tickets
Where will the event take place?
The Lecot Belgian Darts Open event will take place in Oktoberhallen in Wieze.
Schrovestraat 22A, 9280 Lebbeke. Belgium.
When does the event start?
| The event will last 3 days from March 7 tot March 9, 2025. |
| Each day consists of an afternoon and an evening session |
| The afternoon session takes place from 1 p.m. to 5 p.m. The entrance opens from 12:00 PM. |
| The evening session takes place from 7pm to 11pm. The entrance opens from 6:00 PM. |
Can I change places or change sessions?
| This is not permitted. Not only are there differences in amounts (tickets) over the different sessions, it is also often not easy to find connecting places. |
| It is possible in exceptional cases, for example when new tickets become available in a new wave. This must be considered separately on a case-by-case basis. It is only possible to move within a certain Seating Area, so with tickets of the same price. An upgrade/downgrade to another Seating Area is not possible. |
Can I only choose connecting seats?
| It is not necessary. You can indicate per table which seats you want to reserve. |
| Please note that the numbering follows the long side of each table. If you want to reserve seats that are opposite each other at a table, these will be different numbers. |
Are there seperate facilities for wheelchair users?
| The venue is accessible for wheelchair users. You can use the regular entrance. |
| At each session there is a separate place reserved for wheelchair users, disabled people and their companions. These places can be indicated in the ticket shop. (Accessible seating area – wheelchair users). |
| The standard seats in seating area A are equipped with benches and are therefore not suitable for wheelchair users. In seating area B, chairs are being used. |
| There are also places reserved for wheelchair users in the parking lot. They can purchase a regular parking ticket via the website. They must indicate this to our stewards at the car park itself and they will then be guided to these places. |
Can accreditations be requested for the event?
| Accreditations can be requested for both press and photographers. |
| This is possible via a form on our website. The applicant must fill in the details here. |
| Applying for accreditation therefore does not mean that it will be automatically approved, each application is checked separately. |
Are backpacks allowed inside the venue?
| Backpacks and handbags smaller than an A4 piece of paper are allowed. |
| Unfortunately, larger bags are not allowed in the venue. These should be left at home, or can be left in collection bins at the entrance. Where they can be picked up again afterwards. |
How can I buy tickets?
| Tickets are available on the event website |
| CM.com is used as the purchasing platform for regular tickets |
| Gracias is used as the purchasing platform for VIP tickets |
How can VIP tickets be purchased?
| This can be done via Gracias, via the website https://www.gracias.be/events/ |
| Purchase of VIP tickets is only possible in multiples of 4 (with a minimum of 4 people). |
| This includes food, drinks, parking and seats in the VIP zone in front of the stage. |
How will I receive my tickets?
| The tickets will be sent by mail unless otherwise specified by the organizer. The tickets are sent only to the main booker. Immediately after purchasing tickets, you will receive a confirmation email with an overview of the order. |
| After personalizing the tickets (filling in the names of the visitors), you will receive the e-tickets themselves. This will be done via email to the main booker in the run-up to the event. (+/- 1 month before the event). |
What is the price of the regular tickets?
| Friday 7 March | Saturday 8 March | Sunday 9 March |
| Afternoon session – Seating Area A: €25,00 | Afternoon session – Seating Area A: €42,50 | Afternoon session – Seating Area A: €42,50 |
| Afternoon session – Seating Area B: €20,00 | Afternoon session – Seating Area B: €35,00 | Afternoon session – Seating Area B: €35,00 |
| Evening session – Seating Area A: €47,50 | Evening session – Seating Area A: €50,00 | Evening session – Seating Area A: €50,00 |
| Evening session – Seating Area B: €40,00 | Evening session – Seating Area B: €42,50 | Evening session – Seating Area B: €42,50 |
I have bought tickets but have not received them (yet). What should I do?
| You can use our self-service tool to receive your tickets again. Please go to: https://resend.ticketing.cm.com/ |
| Contact the CM.com Customer Support. Reachable 7/7 between 09h00 – 21h00. |
| Email: support@cmtickets.com |
| Whatsapp: +31 76 201 2630 |
| Website: https://support.ticketing.cm.com/ |
My account has been debited twice. What now?
| If your order has been debited more than once, please contact our helpdesk. Please send us the transaction details you found on your bank statement. We will investigate the transactions and return the overpayment. |
| Contact CM.com Customer Support. Reachable 7 on 7 between 9am – 9pm. |
| Email: support@cmtickets.com |
| Whatsapp: +31 76 201 2630 |
| Website: https://support.ticketing.cm.com/ |
Something seems to go wrong during checkout. What now?
| If while purchasing a ticket you experience problems with the payment process, please contact CM.com Customer Support. Reachable 7 on 7 between 9am – 9pm. |
| Email: support@cmtickets.com |
| Whatsapp: +31 76 201 2630 |
| Website: https://support.ticketing.cm.com/ |
I entered an incorrect email address. What now?
| To ensure you receive your tickets soon, please follow the steps below: |
| Look up the transaction in your banking environment. |
| Take a screenshot of the statement or copy the transaction details. |
| Using the transaction details, our support department can look up your order and assist you. |
| Contact CM.com Customer Support and clearly state that you want to change the email address. Do not forget to include the transaction details and the correct email address. |
Can I receive an invoice after payment?
You can request a paid invoice at info@golazo.com.
When are the different waves of ticket sales?
| Tickets are sold in different waves per event. So you can always try to take your chance during a later wave of tickets. |
| The total number of tickets is usually spread over 2 to 3 waves, with the first wave immediately offering the largest number of tickets. |
| We will communicate on our social media and via email when the next wave will be. |
Parking
Where can passenger cars park?
| The event uses the Oktoberhallen car park (P1) and the Callebaut car park (P2). |
| Parking tickets for this parking are available on site. This parking ticket gives you access to the public car park. |
| 1 parking ticket grants access to 1 passenger vehicle. |
Where can interested parties go for bus trips or large groups?
| Our partner for buses and large groups is Sportreizen.com. The packages offered by this party are all-in (ticket + transport). |
| More information via https://www.sportreizen.com/darts/ |
Where can buses park during the event?
| There will be no room for buses in the Oktoberhallen parking lot. This parking is only reserved for passenger cars. |
| The parking for buses will be provided on public domain (Sasbaan). Busses can be stationed here. |
